How to make a complaint
You can contact Vantage in any of these ways:
- Telephone: 07780 385224
- Email: enquiries@vantageib.co.uk
- Post:Complaints
Vantage Insurance Brokers
A trading style of Simple & Smart Insurance Services Ltd
272 Kings Road
Tyseley
Birmingham
B11 2AB
Please include your name and contact details, policy or quotation reference if available, what happened, when it happened and what you would like us to do. Tell us if you need information in another format or extra support.
What happens next?
Your complaint will be handled under the Vantage Insurance Brokers complaints procedure operated by Simple & Smart Insurance Services Ltd. We will acknowledge it promptly, investigate it fairly and keep you informed. If we resolve it by the end of the third business day after receipt, we will send a written summary. Otherwise, we will issue a final response as soon as possible and normally within eight weeks.
Where a concern relates to an insurer, underwriting agency or another firm, we may need to refer the relevant part to that organisation. We will explain this and tell you who is dealing with it.
Financial Ombudsman Service
If you are an eligible complainant and remain dissatisfied with our final response—or have not received one within the applicable time limit—you may ask the Financial Ombudsman Service to review the complaint free of charge. You will usually need to refer it within six months of the date of our final response.
- Website: financial-ombudsman.org.uk
- Telephone: 0800 023 4567
- Post: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Regulatory status
Vantage Insurance Brokers is a trading style of Simple & Smart Insurance Services Ltd, which is authorised and regulated by the Financial Conduct Authority under FRN 499191. View the FCA Register.